Last updated: 10 November 2026.
Enquiries and confirmation
These terms explain the enquiry and booking process for airportridehelsinki.com, trading as Airport Ride Helsinki. Send questions, amendments and cancellations to offer@airportridehelsinki.com or call +44 7418 377801.
The website sends a request for a quote. A form receipt or enquiry reference confirms that the request has been recorded; it does not reserve a vehicle or confirm a journey. A booking is established only after the itinerary, price, vehicle arrangements and applicable terms have been agreed and separate booking confirmation has been issued.
Your quote and payment
The quote is based on the route, date, pickup time, passenger and luggage details, vehicle preference and other requirements you provide. Prices are quoted in euros (EUR). Review the total price, included services, any additional charges, payment method and payment deadline in the written quote before confirming. The website does not collect payment-card details or take online payment.
Cancellation
Cancellation is free of charge when received at least 24 hours before the confirmed pickup time. Use the contact details above and include your booking reference and the journey to be cancelled. The cutoff is calculated using the confirmed pickup time in Europe/Helsinki.
Any charges for cancellations received within 24 hours, failure to attend the agreed pickup or unused services must be set out in the written quote and booking confirmation. Review those conditions before accepting the booking. Ask reservations to clarify any term that is not stated; no late-cancellation or no-show percentage is established by this webpage.
Changes and waiting
Request changes as soon as possible. A revised route, pickup time, stop, passenger count or vehicle requirement may affect availability and the quote. A change takes effect only after it has been agreed. Included waiting, delayed-flight handling, extra stops, additional time or distance and any resulting charges are specified in your quote and confirmation; they are not established by the form’s duration selection.
Pickup details and connections
Provide accurate addresses, dates, local pickup times, flight or ship details and a reachable contact number. Follow the meeting instructions in your confirmation. Enter the time you want to be collected, rather than the departure time of a flight or ferry. Plan around your airline or operator’s check-in requirements and allow for traffic, weather and other conditions.
Vehicles, luggage and assistance
Vehicle pictures represent categories. The assigned model, availability, passenger capacity and luggage fit are confirmed for the requested journey. Include children in the passenger count. Describe larger cases, pushchairs, skis, mobility equipment and other oversized items before booking. Request child seats with the child’s age, and agree any accessibility or assistance arrangements in advance.
Hourly and return journeys
Hourly requests need a first pickup, requested duration, stops and intended finish. Included time, distance and waiting must be agreed in the quote. Return journeys and separate movements require their own dates, collection times and addresses and must appear in the confirmation to be included.
Questions and concerns
Contact reservations promptly about a problem and include the booking reference and relevant journey details. These terms do not remove rights that apply under mandatory consumer law. Read the privacy policy for how journey and contact information is handled.