Last updated: 10 November 2026.
Who to contact
This notice covers the Airport Ride Helsinki website at airportridehelsinki.com, operated under the name airportridehelsinki.com. For questions about your personal information or to exercise your rights, email offer@airportridehelsinki.com or call +44 7418 377801.
Information in a journey request
The enquiry form collects your name, email, phone number, journey type, pickup and destination addresses, local date and time, passenger and luggage counts, vehicle preference and contact acknowledgement. If you supply them, it also includes flight details, child-seat requests, name-sign instructions and comments. Give only the details needed to arrange your journey. Describe practical assistance needs without sending medical records, identity documents or payment-card details.
How information is used
We use your information to review the requested journey, prepare a quote, contact you, arrange a booking if you confirm and deal with changes or questions. Processing a quote request or booking is necessary to take steps at your request before a contract or to perform the arrangements you agree. Protecting the website from misuse and maintaining necessary operational records serves our legitimate interests. Records may also be processed where a legal obligation applies. A quote request does not subscribe you to marketing.
Storage, email and service providers
A submitted enquiry is recorded privately in WordPress and a notification is sent through the configured email service. Access to the enquiry administration requires an authorised account. Hostinger provides the website hosting and mailbox services. Information needed to arrange a confirmed journey may be shared with the transport provider and driver involved. We do not sell enquiry information.
Website security and hosting systems can process technical information such as IP addresses, request times and browser details. The form uses a short-lived abuse-prevention counter based on a hashed IP address. Necessary suppliers may process information in the locations where they operate, subject to the arrangements applicable to their services.
How long information is kept
Enquiry records and email correspondence are stored separately. There is no automatic deletion schedule for the private enquiry records or booking mailbox. An authorised administrator can remove records, and you may request deletion of information that is no longer needed. Information required to handle a booking, resolve a dispute or meet a legal record-keeping obligation may need to be retained. Contact us about the information held for your particular enquiry.
Cookies and external links
The public booking form does not require a visitor account. WordPress uses cookies for authorised administration and essential site functions. The current public enquiry form accepts manually entered addresses; Google Maps address lookup is not enabled. Links to WhatsApp, airport information and other websites take you to services with their own privacy practices. Choosing to contact us through WhatsApp also involves that service.
Your choices and rights
You can ask for access, correction, deletion or a copy of your personal information, and request restriction or object to processing where the relevant right applies. We may need to verify your identity before acting on a request. You can also raise a concern with a data-protection supervisory authority; in Finland, see the Office of the Data Protection Ombudsman. Enquiries are reviewed by people; the website does not make automated booking decisions about you.
Updates
This page may be updated when the website or its handling of information changes. The date above identifies the current notice.